Should our poles appear to be rather cheap in comparison it is simply because there is no middle man, you are paying for the pole not the packaging, marketing costs etc. At present we are able to supply poles without having to charge Vat.

Definitely not; solid bar is obviously heavier and subject to bend under its own weight. The only advantage is that it is cheaper to buy! If required I can provide poles from 12mm or 16mm solid bar but only for short lengths

Poles will usually be ready for despatch within 5 working days. If a more urgent timescale is required we may be able to help. If delivery date is important please phone first to check we can meet your deadlines. When the pole is ready for despatch, we will email you to offer a proposed delivery day and ask for you to reply. Delivery is usually next day, but due to covid cannot be guaranteed. The email also contains instructions about receiving and checking the consignment. A copy of this can be requested before ordering goods.

We will always contact you prior to despatch, your order will not be forwarded without your knowledge.

Orders can be despatched in a number of ways, depending on size, weight etc. Most are sent by a national courier company and on a next day service. We will confirm the service to be used when the order is taken. We are able to provide tracking details and usually a 2 hour delivery window as provided by the couriers. It is our preferred option to request a signature from you, but if more convenient this can be left at a neighbour’s, or left without a signature. Alternatively, we can request that items can be left in sheds, porches etc. If a request is made for a non-signed delivery please note we cannot accept responsibility should a loss occur.

Once the collection is booked with the couriers, we can provide consignment details and tracking facilities you can check if required, as well as direct phone numbers to the company. When the delivery date is confirmed we will advise on the number of packages the order consists of, if someone may sign on your behalf i.e. kids, reception staff etc. Please advise them to check number of items and any damage to product or packing. The signature confirms that all items have been received in good condition. Please be sure any problems have been recorded before signing the driver’s scanner screen or paperwork.

The above information will assist with the smooth delivery of goods. Please accept these conditions and advice before making an order.

Yes, we have made very many bay poles. Please contact the Smithy and we will be happy to discuss your requirements.

From past experience and the many repeat customers, we have every confidence that you will be happy with the quality of the pole. In the unlikely event that we make an error, this will be rectified ASAP at our expense. Should the pole have been incorrectly ordered, please bear in mind all poles are individually made and as such we can not give any refunds. In this event, it would usually be possible to forward replacement parts e.g. a longer pole or different brackets at a reasonable cost.

Should a delay happen, do please contact us asap and we will follow it up, but some assistance will be required as it is difficult to make alternative arrangements on your behalf. If a delay occurs, please allow 5 working days for delivery. After this, we will arrange a replacement at the earliest opportunity. We are bound by the terms and conditions of the couriers and should a delay occur, we cannot be held responsible for any consequential losses (time, inconvenience additional expenses etc.)